Terms & Conditions

Can I View Your Products Before I Purchase?
You can view our products in our retail store during normal shop hours. Please note that due to constant stock rotation, all products are not always displayed and you are advised to telephone us to check that the product you require is currently on display in the showroom. You can contact the showroom on 01942 221050.

How Do I Place An Order?
Please feel free to browse our Website and choose from extensive product catalogue.

Once you have decided on a product, click the 'Purchase Item' button to add that item to your shopping basket.

You will be pleased to know that all items shown on our website with the 'Purchase Item' button on the product page are in stock in our warehouse for immediate dispatch.

When you have finished shopping, click the 'Checkout' button. This will then take you to a secure page for providing your credit/debit card and delivery address details.

We accept Visa, Mastercard, Maestro, Switch, Delta and Solo cards.

All payments must be made online via our secure checkout system.

If you prefer, you can order via our mail order line by calling 01942 221050. This facility is currently open between 9.30am and 3.30pm, Monday - Friday. Please note, the Internet Call Centre is not manned on Saturday, Sunday and Bank Holidays.

What Happens Once I Have Placed An Order And How Long Does Delivery Take?
Once your order has been paid, we send an order confimation and order number to you by Email.

Delivery is programed to arrive on the day and date you have advised us of - we do not dispatch your order until a delivery date is confirmed.

Most orders are dispatched on a next day service but orders to Scottish Highlands and Offshore locations may take 2-3 days.

Please note: We do our upmost to arrange for your order to arrive on your chosen day but in some circumstances, eg bad weather, traffic delays, your delivery could be slightly delayed and therefore we will not be held liable for any consequential losses caused by delivery delays

On dispatch of your goods to our couriers we then will send you an e-mail confirming this.

The small number of items that are not held in stock are dispatched by our suppliers and the approximate delivery time is indicated on the appropriate items.

When you receive your goods, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should NOT refuse delivery. In this event, sign for the goods "DAMAGED" and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Replacement goods will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint.

How Can I Contact You?
The best way to contact us is by e-mail at admin@bikesandprams.co.uk

You can also enquire by calling us on 01942 221050.
(This number is generally very busy at peak periods)

We are open Monday - Friday 9.30am - 3.30pm.

Our shop is open Monday - Saturday 9am - 5pm and Sunday 11am - 4pm for product viewing / shop sales. You can contact the shop on 01942 221050

How Much Does Postage and Packaging Cost?
We offer FREE DELIVERY on all orders over £50 in value to most areas of the UK. A small charge of £4.95 is added on orders below £50.

We offer our FREE delivery service for orders to Mainland UK addresses including the Isle of Wight. Delivery to other offshore UK addresses and Northern Ireland is possible but will incur additional postage charges. The following postcodes also incur the delivery surcharge - All IV, KW 1-14, PA 34, PA 37-39, PH 19-26, PH 30-41, PH 49-50. If you wish to have an item delivered to a non-mainland UK address, please contact us for a delivery quote.

Can You Deliver Outside The UK?
Sorry, we can only deliver to UK addresses.

Can You Deliver On Saturdays?
Yes, we can offer Saturday deliveries at an additional cost. We can also offer pre-noon, pre-10.30 and pre-9am time slots. These services and the appopriate costs are shown at the checkout.

Will Someone Need To Be In To Sign For The Goods?
Yes, the delivery driver will need a signature for the goods.

If you require a neighbour to accept the goods for you, please leave a note on your door advising the driver of this.

What If No One Is Available To Sign For The Goods?
The delivery driver will attempt to re-deliver the goods later that day, or the next working day. A card may be left to inform you of this.

What Happens If There Is Still No One In After The Second Delivery Attempt?
A card is usually left by the delivery driver to inform you that the goods have been taken back to your nearest depot for collection.

How Secure Is My Payment Transaction?
We value your security as a priority and have done our utmost to ensure none of your personal information is at risk while you are visiting our site. Our secure checkout facility uses 128-bit SSL encryption (the strongest available).

All information that you provide in the process of making a transaction will not be disclosed to any third party whatsoever. Click here to view our Privacy Policy

Is VAT Included?
All prices quoted on our website include VAT at the current UK rate of 15% (5% on car seats)

What If I Have A Complaint?
In the unlikely event that you should feel the need to complain, we will try our best to reach a satisfactory resolution for you.

Please email to admin@bikesandprams.co.uk should you feel this necessary.

What If I Need To Return Any Items?
In the unlikely event you need to return anything to us, please send an email to our customer care department, admin@bikesandprams.co.uk

Please put as much detail as possible in the email as it is possible to resolve most problems to your full satisfaction without returning the goods. If it is necessary to return an item we will email you a returns number. We ask that you include a copy of this e-mail with the returned goods.

Please do not return any item without first contacting our customer care department for a returns number as no goods will be accepted without this.

If any goods are returned owing to an error on our part, we will gladly refund your return postage charges.

If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund you, provided that all goods are returned in original packaging and in a perfect, saleable condition within 7 working days. However, you must bear the cost of return carriage and regretfully we cannot refund this amount.

Please note a re-stocking fee 0f 10% applies.

If any goods are returned which you feel are faulty and unrepairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace* it free of charge with the same product or a product of equal or higher value to your satisfaction. In some cases we may offer a full refund. In all cases you are liable for the safe return and all associated postage and packaging costs to return the item.

If any parts on the items are faulty, or develop a fault during the manufacturers guarantee period, we will send out replacements free of charge, so long as they are covered by the manufacturer's warranty. Any labour/fitting charges are the responsibility of the customer.

If any items are returned claiming to be faulty which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all parts and postage costs.

It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. Couriers will not accept any goods if they are not in their original packaging.

* replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period.

Important Notes
All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are supplied incorrecty or signed for as consignment damaged). We can only offer a collection service for warranty claims within 14 days of the delivery date. Goods will only be collected if they are enclosed in their original box.

If a part is missing, damaged or broken, there is usually no need to send the whole product back. Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).

How Accurate Is Your Website?
We have done everything to ensure that the descriptions of the items on the website are as accurate as possible, but we all make mistakes sometimes and so cannot be held responsible for any real or perceived discrepancies of products from their descriptions.

Disclaimer
BIKESANDPRAMS disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. Price and availability information is subject to change without notice. Any rights not expressly granted herein are reserved.

Your statutory rights are not effected by the forgoing.